Order no update

[Krunked up Tong]

I placed an order 10 days ago and still haven't received a tracking number,

I've noticed some problems with this company over the past few months, can anyone shed any light on an update?

I just want my tracker and to know irs on its way

 

[The Kap'n]

I placed an order 10 days ago and still haven't received a tracking number,

I've noticed some problems with this company over the past few months, can anyone shed any light on an update?

I just want my tracker and to know irs on its way

Yeah, man. They're having some sort of customer support problems. Someone must have gone on "vacation".

 

[Krunked up Tong]

Thanks for the info Jimmy!

 

[Krunked up Tong]

Yeah, man. They're having some sort of customer support problems. Someone must have gone on "vacation".

Jimmy do you have any info of other people having issues? Thanks

 

[The Kap'n]

Jimmy do you have any info of other people having issues? Thanks

search bestfiji on the kava subreddit.

 

[Krunked up Tong]

search bestfiji on the kava subreddit.

I tried that but couldn't find anything

 

[The Kap'n]

 

[Krunked up Tong]

Oh yeah, great. That's good to know.

Thanks a lot

 

[Krunked up Tong]

It's been 15 days now and still not been shipped. No replies from emails.

Does anyone have a contact number for this company? Won't be using them again this is ridiculous

 

[The Kap'n]

It's been 15 days now and still not been shipped. No replies from emails.

Does anyone have a contact number for this company? Won't be using them again this is ridiculous

(510) 209-9726, but the question remains: Would they answer? Worth a shot, I suppose, before you call your CC proccessor. If this does not work, call your credit card and dispute the charges.

 

[Krunked up Tong]

Thanks for the info, will give it a go tomorrow

 

[Krunked up Tong]

Update, contacted my bank today and have already received the refund. I would use this company again, but I would advise people to email them to ask if they're actually available before placing an order. They must be having some trouble or gone out of business or something. Almost a month with no communication and no dispatch email isn't right.

 

[The Kap'n]

Update, contacted my bank today and have already received the refund. I would use this company again, but I would advise people to email them to ask if they're actually available before placing an order. They must be having some trouble or gone out of business or something. Almost a month with no communication and no dispatch email isn't right.

It's not right. They can remove the "purchase" button on their website if their stock is out. Just weird because it's not like people won't be asking for their money back.

 

[kava32]

Same problem for me.
I made a purchase the 9 october from France but it hasn't been shipped yet and no replies to 3 contacts by emails.
I was a customer since more than 2 years with 13 previous orders, all shipped without problem and fast reply to contacts. My last order was in april, may be longer than usual for shippment, about 10 days.
This time I would be surprised if I receive it. It seems that this company is out of business and I doubt it will reappear.
I could understand and wait if they were out of stock but they don't reply to contacts, so the problem seems serious.

 

[The Kap'n]

Same problem for me.
I made a purchase the 9 october from France but it hasn't been shipped yet and no replies to 3 contacts by emails.
I was a customer since more than 2 years with 13 previous orders, all shipped without problem and fast reply to contacts. My last order was in april, may be longer than usual for shippment, about 10 days.
This time I would be surprised if I receive it. It seems that this company is out of business and I doubt it will reappear.
I could understand and wait if they were out of stock but they don't reply to contacts, so the problem seems serious.

They got hit by the FDA over a year ago in regards to failing to develop, maintain, and follow a Foreign Supplier Verification Program for any of the foods they import.

Best Fiji Kava, Inc. - 623296 - 02/16/2022

Foreign Supplier Verification Program (FSVP)

www.fda.gov

It makes me wonder if they just ignored that and kept going, and this part makes me think it:

"We acknowledge that during the most recent inspection, you told our investigator that you intended to retain a consultant within 30 days of our inspection to help develop your firm’s FSVPs. As of the date of this letter, we have not received any information regarding your FSVPs or planned corrective actions."

 

[Krunked up Tong]

Any update on whether BFK ended up shipping anything out to anyone?

 

[The Kap'n]

Any update on whether BFK ended up shipping anything out to anyone?

Just saw recently where someone had to go back and do a reverse charge with their credit card company. I can't believe the processor they use hasn't cancelled them yet.

 

[Krunked up Tong]

Just saw recently where someone had to go back and do a reverse charge with their credit card company. I can't believe the processor they use hasn't cancelled them yet.

I have a strange feeling they'll be back at somepoint selling again haha.

 

[kava32]

Finally the order was shipped 2 days ago. It is in transit with USPS.
I hope it is the same for the others orders and they are back in business.
I always bought the AAA Grade Vanuatu and it was good Kava, and regular every time. There is better but for the price it is a good deal.

 

[Krunked up Tong]

Nice to know they're back in business!