Apologies for my rudeness. This was my last resort. After talking through e-mail just now, it has come to my attention that on Friday they had resent a replacement after my last e-mail, and they had a problem with stamps.com so I didnt know this had happened, now I do and it should be here soon. Things have worked out, and I don't know if the e mail address I was sending e mails to, the kavaroot@bellsouth is one that's not checked for these things or not, but clearly since this was figured out a few days before this online complaint happened, and of course ended up as one of those numerous miscommunications between us, mistakes on both our part, and now it's figured out, hopefully, I of course would not wish to bring any more negative attention to this company, can anybody tell me if it's possible to edit the title or erase thread?