This was their reply:
We have 2 new techs and 2 templates for clients:
- One lists Kavain (that’s usually the #1 lactone clients want to know how much of is in their Kava roots).
- The 2nd template is for Flavokavain.
It looks like you have the total Kavain percentage listed, on the Flavokavain template, and not the total Flavokavain.
Can’t believe how much we’re apologizing on this project - one of the pitfalls of being extremely busy, and trying to train 2 new data entry personnel at the same time.
So, I have attached both versions of the Certificate, and have posted both versions to your account as well.
You can destroy that one. Your Flavokavain was actually 0.06%, and your Kavain was 2.2% as was listed on your cert.
To try to make good on our errors, I want to offer you a FREE ID/Percentage test if you decide to test with us again.
The past 6 months have been both amazing and difficult for us as a lab. We have way more clients than we’ve ever had before, but we have never had such a difficult time trying to hire quality people to help us with all the data entry that gets generated as a result of doing so much testing.
We’ve still got our key techs doing all the testing - but the data entry people we keep going through are making way too decimal errors and template errors.
Let me know if there’s anything else you need.
Mahalo,
Keith
I'm not a person whole holds a grudge. Life if too short.... I'm just glad they made it right, and that is all that matters. Rest assured my friends....The Kava is safe!
Thanks for catching that
Mixnpickngrinnin and Kap'n for your valuable input.