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Update on International Shipping (things are getting much better)

Henry

.
Moderator
Kia ora,
Just wanted to quickly updaste you guys on the international shipping situation. As many of you experienced, during the worst moments of the Covid-19 chaos shipping times between NZ and the USA/Europe/Asia got crazy (our average for packages ordered in April was up to 2 months!). I am happy to report that things have gotten much better more recently. Our average for packages sent within the last month is just 1 week for Asia and 2 weeks for Europe and North America. It seems that NZ Post have found a solution to the lack of passenger planes and things are normalising. Hopeflly we'll soon go back to the pre-covid delivery targets of just 6 working days for North America and Continental Europe and 5 working days for the UK and Asia.
The bad news is that the improvements have come at a cost. NZ Post have pretty dramatically increased the cost of international shipping and we've had no choice but to pass these increases onto customers. However, to even things out a bit, we've managed to lower the price of at least some of the kava (especially the Pacific Elixir and instant). Thanks to everyone who has been supporting our ltitle part-time shop in this difficult time.
Cheers,
Henry
 
Last edited:

Zaphod

Kava Lover
Kia ora,
Just wanted to quickly updaste you guys on the international shipping situation. As many of you experienced, during the worst moments of the Covid-19 chaos shipping times between NZ and the USA/Europe/Asia got crazy (our average for packages ordered in April was up to 2 months!). I am happy to report that things have gotten much better more recently. Our average for packages sent within the last month is just 1 week for Asia and 2 weeks for Europe and North America. It seems that NZ Post have found a solution to the lack of passenger planes and things are normalising. Hopeflly we'll soon go back to the pre-covid delivery targets of just 6 working days for North America and Continental Europe and 5 working days for the UK and Asia.
The bad news is that the improvements have come at the cost. NZ Post have pretty dramatically increased the cost of international shipping and we've had no choice but to pass these increases onto customers. However, to even things out a bit, we've managed to lower the price of at least some of the kava (especially the Pacific Elixir and instant). Thanks to everyone who has been supporting our ltitle part-time shop in this difficult time.
Cheers,
Henry
Any chance you can export some of NZ's sanity regarding Covid-19 to the US?:)
 
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