KavaCat
Meow.
Update: This has been resolved, and I do redact my comment about not purchasing with them again. I'd still be very appreciative of the option of having a tracking number in the future (totally worth an extra couple bucks IMO), but this was resolved above and beyond with both package AND refund. Basically free kava, can't be mad about that. AND it arrived basically overnight.
Just wanted to let everyone know this is going on. I have been waiting for a cactus kava package for 14 days. Me and a friend both ordered on the same day. He got his package in 3-4 days. I'm slightly further away from AZ, but I've gotten many a package all the way from CHINA in 14 days. When a full week or so had passed, I contacted Cactus Kava through the website to see if they could offer me a tracking number. I wasn't super concerned at that point, but five days later, I still had no reply. So at day 12 or so, I was actually worried about where the package was, and I tried directly emailing from my personal email. That was about two days ago, I've still got no replies. I have had to take my case to paypal, and am coming here as well in the hopes that ONE of these actions will get the seller's attention.
After this, I would not be willing to purchase with them again. I know they have a phone number as well, but for one thing I'm a "graveyard shift" and there aren't a lot of times when I'm awake to call at a reasonable hour... and a full week should be more than enough time to have gotten to ONE of my emails, at the least. This is terrible customer service. I really, really don't like being "that customer", but it could have been avoided with simple communication.
Just wanted to let everyone know this is going on. I have been waiting for a cactus kava package for 14 days. Me and a friend both ordered on the same day. He got his package in 3-4 days. I'm slightly further away from AZ, but I've gotten many a package all the way from CHINA in 14 days. When a full week or so had passed, I contacted Cactus Kava through the website to see if they could offer me a tracking number. I wasn't super concerned at that point, but five days later, I still had no reply. So at day 12 or so, I was actually worried about where the package was, and I tried directly emailing from my personal email. That was about two days ago, I've still got no replies. I have had to take my case to paypal, and am coming here as well in the hopes that ONE of these actions will get the seller's attention.
After this, I would not be willing to purchase with them again. I know they have a phone number as well, but for one thing I'm a "graveyard shift" and there aren't a lot of times when I'm awake to call at a reasonable hour... and a full week should be more than enough time to have gotten to ONE of my emails, at the least. This is terrible customer service. I really, really don't like being "that customer", but it could have been avoided with simple communication.
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