He might be using a sterilizer on his equipment, also it would need substantially better packaging to be used in a sterilizing bath, so I'd love if ROH would release some information about that process on their website for our peace of mind. The ziplocks they come in leave much to be desired. It seriously only needs a vacuum seal, and a bit more insulated/frozen packing and he's golden. Tighten up shipment times, and there will be many very happy customers. The kava is good, it just needs a little more attention to detail in shipping.