I'm seeing several sites including Art Of Kava that are out of Kava or have it on "pre-order". Art of Kava doesn't have a phone number to call. Anybody know what's going on?
Hey there! We ran into a larger than normal influx of orders. That combined with lockdowns in Vanuatu, Solomon and Fiji halted shipping. Those lockdowns were all over the islands and went on for awhile.
We do also order not too common single cultivar kava from vendors we spend a lot of time vetting. To be clear we don't just "find vendors on facebook". There's quite a lot of work that goes into finding excellent vendors and farmers. Vetting their kava and processes etc and moving on to the first test purchases for retail etc.
Since we do buy uncommon single cultivars we buy them in smaller quantities, until we find something people really like, then we buy more of it.
This is why we have the retail x preorder model. When you preorder, we add your order to our order. This makes sure we have enough kava for people that want it plus our budgeted amount.
Any time we have preorders, the details of why and the timing are posted directly on the product page.
Anyway there's no shortage of Kava. Any delays are due to lockdowns due to covid which have mostly been lifted. Island to island lockdowns will be lifted in June in vanuatu. Fiji is free to travel. Solomon is as well however there are delays and people are a bit more afraid to travel there. So our orders from there have been a bit slower.
If you'd like to contact us any time, there's a chat feature on the page. If youd ever like to email us, you can send it to
[email protected]. We don't normally take calls as we don't have a call center set up to handle much of that. That's the best way to get accurate information. Anything else is generally speculation unless it's from a few specific people.
I hope all that helps, Bula!
- Zac
Aok