I placed an online order with them 6 days ago. Once completed, their website said I'd receive an email confirmation. I never got one. I checked my spam folder too. I then emailed the company directly through their website to make sure they did receive my order. Six days later and still no response. My credit card was immediately charged but I have no idea if they will actually ship my order. I don't care how good their kava is - I will NEVER do business with them again unless there is a sincere apology and an incentive for me to give them another chance.